TravolGo connector: Support
Need help with the TravolGo connector for Claude? We are here to help.
Contact us
| Channel | Details | Best for |
|---|---|---|
| contact@travolgo.com | Anything that is not urgent | |
| Phone | +971 4 439 7675 | Urgent issues and sign-in problems |
| Your account manager | Your usual TravolGo contact | Agency registration, adding or removing staff numbers |
Hours: 24 hours a day, 7 days a week.
Response times: for anything urgent, call us. We reply to email within 24 hours.
Before you contact us
Please include:
- your agency name, and your TravolGo agency ID if you know it
- the WhatsApp number you sign in with (so we can check your registration)
- the date and time the problem happened, and your time zone
- what you asked Claude, and what went wrong (a screenshot helps)
- the destination, dates and number of guests, if it is about a search or a price
Please do not send traveller passport details, payment card numbers, or your one-time sign-in codes. We will never ask for a sign-in code.
Common questions
I did not get a sign-in code. Check the number is the one registered on your agency account, with the country code. If it is right and nothing arrives, contact us; your number may need to be added to your agency.
My agency is not approved yet. Only approved agencies can use the connector. Your TravolGo account manager can tell you where your application stands.
A price in Claude differs from the portal. Rates change constantly. Ask Claude to confirm the live rate, then compare again. If there is still a difference, send us both prices, the hotel, dates and guests.
I want to stop using the connector. Disconnect it in Claude under Customize > Connectors. To have your data deleted, see our privacy policy.
More help is in the connector guide.
Privacy requests
To ask for a copy of your data, or for it to be corrected or deleted, email contact@travolgo.com. We will confirm your identity before acting on the request.
Report a security issue
If you find a security problem in the connector (for example, a way to see another agency's prices or to sign in without a valid code), please email contact@travolgo.com with the subject "Security" and include:
- a description of the issue and the steps to reproduce it
- the time you tested, and the number or account you used
We will acknowledge your report within 2 business days, keep you updated, and fix confirmed issues as quickly as we can. Please give us reasonable time to fix an issue before sharing it publicly, and do not access other agencies' data beyond what is needed to show the problem.
Service status
If the connector stops responding for everyone, we are usually already working on it. Try again in a few minutes, and if it continues, call us on +971 4 439 7675.